Training Guide For Diversity Within The Workplace Essay

Introduction This training guide for diversity in the workplace has been developed for business owners and management in, to help recognize and encourage cultural diversity in the workplace. It is important that business acknowledge economic , social contribution of diversity in the workplace and use the skills and views of today’s society. Diversity training will help improve customer service and competitiveness here in the U.S. and globally. We have a tradition in the U.S. for acknowledging the difference of culture, ethnicity, language and faith. With that being said, having diversity in the workplace is very important and will lead to a healthier, happier, and more productive work environment. It will also benefit the company as well. Diversity in the workplace not only have to comply with anti-discrimination laws, but it has it competes with talent, overcome obstacles involving skills and increase and maintain talent by meeting expectation regarding opportunities. We must constantly be involved with adapting to the realities of the increased workforce and customer diversity so that they can thrive in culturally diverse businesses here in the U.S. and outside of the U.S. This guide is made to assist in business challenges and focus on the benefits of managing cultural diversity in the workplace. It also includes conduct for training management, so it will help build skills for incorporating cultural diversity into planning, development, and customer service.Show MoreRelatedThe Best Practices Diversity Management And How Do They Improve Organizational Performance?924 Words   |  4 Pagespractices in diversity management and how do they improve organizational performance? Introduction As we enter the new phase of modern labor, diversity in the workforce is rapidly increasing. This wave of multiculturalism is here to stay and cannot be ignored by the present workers or students that are preparing to take charge of the future workforce. It is in need of attention in order to uphold the well-being and success of businesses and organizations all over the world. Diversity TheRead MoreManaging Diversity Within The Workplace1605 Words   |  7 PagesAbstract- Managing Diversity in the workplace requires a lot of focus, training, and time. This paper gives an insight into the world of management and how diversity plays a big part. It explores the key benefits to putting emphasis on diversity and also how not putting emphasis on diversity could hurt your business. This paper also gives examples on how to go about managing diversity in the workplace. With proper focus on managing diversity, your organization can be at a big advantage. I. INTRODUCTIONRead MoreApplying Organizational Behavior Theory? Essay1280 Words   |  6 Pagesinteractions and ability to work in groups. It aims at identifying major problems that affects performance within the teams to work together, in a bid to develop a more efficient business operation (Hiriyappa, 2009). It relies heavily on organizational cultures since they reflect how organizations behave One major problem in the organization is the issue of appreciating diversity within the workplace. Most employees and some management personnel see this as a threat and therefore there cannot be efficientRead MoreHome Depot case study Essay750 Words   |  3 Pagescomparison to their male co-workers in regards to promotions, pay, and hiring. Female applicants who felt discriminated were mainly those who applied for jobs within Home Depots West Coast Division. They felt they were being overlooked during hiring and bypassed in connection with promotions, salary, and job assignments opportunities within the workplace. 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OverviewRead Morehrm wk 1 case home depot walmart860 Words   |  4 Pagescomparison to their male co-workers in regards to promotions, pay, and hiring.    Female applicants who felt discriminated were mainly those who applied for jobs within Home Depots West Coast Division. They felt they were being overlooked during hiring and bypassed in connection with promotions, salary, and job assignments opportunities within the workplace. Home Depot, however, felt they did nothing wrong and stated the unfairness of what they were being accused of was due to most female job applicants havingRead MoreThe Multicultural Workforce Essay1653 Words   |  7 PagesThe Multicultural Workforce: Inside Worldwide Telecommunications Inc. Introduction Telecommunication is a vital element within a growing company. But it is the diversity of a multicultural workforce that is the actual drive of the business. Telecommunication is the fastest way businesses are conducted all over the world. Employees would be lost without the aide of their computers, fax machines, and cellular phones. These machines not only make the work load process smoother and fasterRead MoreDiversity Within A Workforce Diversity894 Words   |  4 Pagesworkforce diversity through different initiatives. Some organizations have started reaping the benefits of employees’ diversity at their workplaces. Some public and private organizations have promoted women and minorities to leadership positions, which was rear in the past. Despite the advantages diversity brings in various organizations and the initiatives taken by organizations to promote it, implementing it poses challenges in different organizations. Initiatives to promote diversity The demographicRead MoreDiversity And Diversity Of Diversity1657 Words   |  7 PagesThus, diversity studies would then be reduced to the conclusion that ‘everyone is different’ and, if this conclusion is accepted, the concept of diversity may become â€Å"nothing more than a benign, meaningless concept† (Nkomo, 1995). The danger in narrowly defining diversity, however, is that only one dimension of cultural diversity (race, age, ethnicity, or gender) is by and large the subject of research at a time. Since a cultural diversity dimension interacts with other dimensions of diversity narrowRead MoreDiversity And Inclusion Are Critical Strategies For Any Organization1320 Words   |  6 PagesDiversity and inclusion are critical strategies for any organization that wants to be successful in business. Organizations cannot expect for diversity and inclusion to appear and work smoothly within the workplace automatically. Diversity and inclusion is a journey that compa nies must take to reap the rewards of being a truly global business. There are eight steps that organizations can apply to their workplace that will make diversity and inclusion a smooth and fun journey. Organizations can start

Incidents In The Life Of A Slave Girl Essay - 1513 Words

Harriet Ann Jacobs once said that slavery is a curse to the whites as well as to the blacks. As for the colored race ‘it needs an abler pen than mine to describe the extremity of their sufferings, the depth of their degradation.’ Her book ‘Incidents in the Life of a Slave Girl’ is one of the most important fugitive slave narratives. She wrote during the same time as Frederick Douglass, although she was hesitant to publish her story. She was a part of the abolitionist movement and was a former slave, very much like Frederick Douglass. Frederick Douglass was an influential writer and abolitionist speaker who was born into slavery in Maryland as Frederick Bailey. He worked as a slave on farms in the Eastern Shore and enjoyed more freedom†¦show more content†¦Towards the end of the book, Douglass makes an appeal to religion. He tells us that Captain Auld (one of his masters) attended a Methodist Camp. Douglass hoped that learning about religion would allow Captain Auld to emancipate the slaves or atleast become more kind and humane. Instead, it ‘made him more cruel and hateful in all his ways; for I believe him to have been a much worse man after his conversion that before’. He makes an ethical appeal here as Captain Auld justified slavery by using religion. The next method of appeal that Douglass uses extensively throughout this narrative is Pathos. The persuasive element is seen when Mr. Gore is introduced and he narrates what happened to Demby. After being whipped by Mr. Gore, Demby runs into the creek to suppress the pain. Mr. Gore threatens to shoot him if he doesn’t come out, but Demby refuses to come out resulting in his death. Douglass said, ‘His mangled body sank out of sight, and blood and brains marked the water where he had stood’. Another example is when Douglass describes his overseer Mr. Severe. ‘Mr. Severe was rightly named: he was a cruel man’. Douglass says that he’s seen him whip a woman ‘causing the blood the run half an hour at the time’ in front of her children. ‘He seemed to take pleasure inShow MoreRelated Incidents In The Life Of A Slave Girl Essay1671 Words   |  7 Pagesbook, Incidents in the Life of a Slave Girl. L. Maria Child, a prominent white abolitionist, agreed to edit Jacobs book, although she apparently did little to alter the text except to rearrange some sections, suggest the removal of one chapter, and add material to another. In a letter to a friend, Child wrote, I abridged, and struck out superfluous words sometimes; but I dont think I altered fifty words in the whole volume. The subject matter of the book -- sexual abuse of slave womenRead MoreIncidents in the Life of a Slave Girl Essay1624 Words   |  7 PagesIn Incidents in the Life of a Slave Girl, Harriet Jacobs writes, Slavery is terrible for men; but it is far more terrible for women (64). Jacobs work shows the evils of slavery as being worse in a womans case by the gender. Jacobs elucidates the disparity between societal dictates of what the proper roles were for Nineteenth century women and the manner that slavery prevented a woman from fulfilling these roles. The book illustrates the double standard of for white women versus black womenRead More Incidents In the Life of a Slave Girl Essay1783 Words   |  8 PagesIncidents In the Life of a Slave Girl No one in today’s society can even come close to the heartache, torment, anguish, and complete misery suffered by women in slavery. Many women endured this agony their entire lives, there only joy being there children and families, who were torn away from them and sold, never to be seen or heard from again. Thesis In the book, Incidents in the Life of Slave Girl, Linda Brent tells a spectacular story of her twenty years spent in slavery with herRead MoreIncidents In The Life Of A Slave Girl Essay1614 Words   |  7 PagesIn Incidents in the Life of a Slave Girl, Harriet Jacobs writes, Slavery is terrible for men; but it is far more terrible for women (64). Jacobs work shows the evils of slavery as being worse in a womans case by the gender. Jacobs elucidates the disparity between societal dictates of what the proper roles were for Nineteenth century women and the manner that slavery prevented a woman from fulfilling these roles. The book illustrates the double standard of for white women versus black womenRead MoreIncidents In The Life Of A Slave Girl Essay1604 Words   |  7 Pages The slave narratives Narrative of the Life of Frederick Douglass by Frederick Douglass and Incidents in the Life of a Slave Girl by Harriet Jones are similar but different in many ways. The narratives tell from the perspective of a man and woman the struggles of slavery and their journey to freedom. Their slave narratives help us to better comprehend the trials and tribulations that happened during slavery. The main difference between Douglass’s and Jacobs’ narratives is their gender. Their genderRead MoreIncidents In The Life Of A Slave Girl Essay1886 Words   |  8 Pagesthese subjects and more appear to be the focal proposition of Harriet Jacobs novel Incidents in the Life of a Slave Girl. Based around the individual battles of a slave s individual mission for flexibility, this novel additionally points of interest the episodes and lives of those whom she comes into contact with. The arrangement of occasions that happen throughout the primary character, Linda s, l ife as a slave characterize for herself and her group of onlookers what subjugation implies, as wellRead MoreEssay on Incidents In The Life Of A Slave Girl841 Words   |  4 Pages Incidents in the Life Of A Slave Girl CHAPTER I nbsp;nbsp;nbsp;nbsp;nbsp;The conditions of this master-slave relationship are that the slave (Linda) is there to do work for her mistress, or master, which is now her sister s daughter. Linda is supposed to take care her new owners five year old daughter, help plant things, take care of any animals and anything else she is told. As a slave, she should also do everything else she is told by her master. â€Å"After a brief period of suspenseRead MoreIncidents In The Life Of A Slave Girl Essay1552 Words   |  7 PagesSlavery and Christianity in the Life of Black Girl Cristal Ramirez John Jay College African Literature 223 Dr. Endsley September 27, 2017 Harriet Jacobs, in her book â€Å"Incidents in the Life of a Slave Girl†, narrates the real life and experiences lived by a black girl who born as a slave. In this book, Jacobs shows slavery as something that violates all the rights and principles from the blacks. The way this book is written makes the story more believableRead MoreIncidents In The Life Of A Slave Girl Essay1701 Words   |  7 Pagessacred rights of life and liberty in the persons of a distant people who never offended him, captivating carrying them into slavery in another hemisphere or to incur miserable death in their transportation thither,† a report that suggests many Americans saw slavery as an abominable practice (Jefferson). This was not the case. Thomas Jefferson himself owned slaves, but like many slaveholders in early America, he knew slavery was wrong. In order to justify the horrible treatment of slaves, slaveholdersRead MoreIncidents In The Life Of A Slave Girl Essay1936 Words   |  8 P ages Harriet Jacobs Racial and Gender Oppression Harriet Jacobs wrote, â€Å"Incidents in the Life of a Slave Girl† using the pseudonym Linda Brent, and is among the most well-read female slave narratives in American history. Jacobs faces challenges as both a slave and as a mother. She was exposed to discrimination in numerous fronts including race, gender, and intelligence. Jacobs also appeals to the audience about the sexual harassment and abuse she

Related Text Analysis Free Essays

1 – Into the Wild shows a man who journey’s through the country in order to find peace and belonging. Christopher McCandless or ‘Alexander Supertramp’ was a man who wished not to conform to the way society was governed, he did no want to be sucked into the depths of technology which has consumed the minds of many people. He only wished to live simply as one would have one thousand years ago. We will write a custom essay sample on Related Text Analysis or any similar topic only for you Order Now Into the wild strongly relates to the concept of belonging in many ways. In May 1990 McCandless graduates from Emory University with high honors. Instead of doing joining the workforce and being ruled by a world filled with laws he chooses to leave the world he has always know and been affiliated to start a new adventure. He does not tell anybody of his departure, as he wants to take this journey alone. Chris finds happiness and belonging when he reaches the Alaskan wilderness, it consists of no civilization or even signs of civilization apart from the abandon bus that he finds refuge in. The film shows that although McCandless is greeted by society with open arms, a life that would have been very tempting, he chooses not to conform to the way everyone else lives. Rubric: A sense of belonging can emerge from the connections made with people, places, groups, communities and the larger world. On McCandless’s journey he comes into to contact with many different types of people and communities, from hippies to his fellow worker at a fast food restaurant. He finds many different characters, who have all found their place to belong in society, they have merged to form groups, all with their own ethics and beliefs. Many of these places suit Chris’s lifestyle but he still chooses to venture alone, as he is still unable to find the place where he really feels at home. He meets new people all the time who give him valuable knowledge on life. One occasion in particular is when McCandless encounters Ron Franz, a retired man who served in the United States army. McCandless lives with Ron for a while and Ron teaches him the craft of leatherwork. The pair are different in many ways but somehow formed a very strong bond between each other to the point where Ron offers to adopt him as a grandchild. This shows that a strong sense of belonging emerged through the relationship formed by McCandless and Ron. Another idea about belonging is that even people that are strongly connected to each other often have very different perspectives on belonging. This is seen through McCandless and his father. McCandless doesn’t feel that he belongs when is father makes the decisions for him and tells him what to wear and drive, this creates fear of being judged, he also doesn’t like developing new relationships with people, he does however over come these when he lives out in the wild, meeting new people along the way. – Sean Penn uses many film techniques and language features to help create ideas about belonging. Penn makes it clear that McCandless does not feel that he belongs in the city when he first arrives. It is shown to be a congested, loud and unnatural place. In the first minute after he hops off the train he finds himself having to crawl on his hands and knees under train carriages and drainage pipes. He later decides to walk down the streets late at night, You are ab le to hear sirens blaring, the streets are also very dirty with rubbish everywhere. Penn used these scenes as a way of representing cities as being dirty and congested, with no room for freedom. This is compared to the Alaskan wilderness that McCandless finally discovers. These scenes are done with many extreme long shots of the nature that surrounds McCandless. One significant example of these is when he stands up on the abandon bus that he had just discovered and yell ‘is there anybody out here? † as loud as he can. This emphasizes the fact that he has found a place where he can live with peace and freedom, he had found a place to belong. Another technique used in this film is the narration of Chris’s sister. Through out the movie we are shown how Chris feels and how he changes, but with the narration from his sister it shows us how everyone else is feeling. It shows us what effects of Chris leaving has had on the family. The final technique, probably the most important one, is the use of flashbacks. Penn begins the film with McCandless finally reaching Alaska after his journey across the country comes to and end. The idea that somebodies perspective on belonging can be shaped through new relationships and events is shown though this technique. Every flashback shows McCandless either coming across new characters, new places or experiencing new things. These all shape McCandless’s perspective on belonging. An example of this is when McCandless is talking to Ron after they had just walked up the steep, rocky hill. Ron tell Chris that he will miss him when he has gone, but Chris just replies saying that â€Å"you are wrong if you think that the joy of life comes principally from the joy of human relationships. Ron then gives Chris very wise words stating, â€Å"When you forgive, you love. And when you love, God’s light shines through you. † McCandless has many other encounters with people who also teach him valuable lessons in life, and by the end of the film, McCandless is left realising that ‘happiness is only real when shared’ rather than thinking that the on ly way to be happy was to be isolated and alienated from the materialistic society. 3 – Many new ideas about belonging have aroused from ‘Into the Wild’. It is often very hard to find a place to belong, as is the case with McCandless, he meets many different groups and communities but can never find a place where he feels he actually belongs. Belonging isn’t necessarily being apart of a community that shares similar beliefs and ethics, someone may actually find that they belong when they are by themselves or/and indulged in the serenity of nature. Society is built up of laws and rules, meaning the only way to belong are to conform and respect those rules even if you do not entirely think they are right. McCandless finally has enough of obeying the rules that are set out to keep everyone in line. Another key point that is brought through ‘Into the wild’ is that peoples perspective of belonging can change due to certain events, when McCandless first decides to leave his old life behind him he had no intentions of forming friendships with other people, all he wanted to do was get away from society. Over time he began to change his view on society and realized that being alone and isolated isn’t actually what he wanted. But that ‘happiness is only real when shared’, so this is basically saying that he finally understood that he didn’t want to be locked away from the world and that he was only really happy when he helped make his friends happy. 4 – ‘Into the Wild’ can relate to The Crucible through the ideas established about belonging. Chris McCandless can be looked at along side John Proctor in the way that they both choose not to conform to society and both their lives are cut shot due to this. McCandless does not wish to live as everyone else does, he does not want to be a clone to society, all he wants if freedom to do what he wants but his life comes to an early end due to this because he preferred to live in the Alaskan wild instead of living in a stable environment at the comfort of his own bed. Proctor was also a wise, ethical man yet he did not completely agree with the way things were being run in Salem. He could have very easily taken the easy way out and conform to the Ministry’s orders to save his life but he instead chooses to do what he knows is right. Another way that these two texts relate is through the idea that ones perspective one belonging can be created and/or changed due to certain events. Chris begins his journey believing the only way he can belong and be happy is to be secluded from the world around him, living disconnected from people in the wild life. But after his many encounter with people he slowly beginning to realise that he can only be happy when helping to create happiness for others. This is similar to Hale in ‘The Crucible’. The story begins with him who believes that the church is always ethical and correct. The church is like his home to him, it is where he belongs. As the story progresses he begins to realise that watch is happening is wrong and yet due to the power of the ministry he has no way to prevent the events that unfold. This drastically changes his perspective on the church and the faith he has believed in for so long, he realises that maybe after all, the church is not where he belongs. Nick Slaven How to cite Related Text Analysis, Essay examples

DHL internship report free essay sample

The main aim of this report is to analyze competitiveness of DHL GMBH by using different assessment tools and techniques. However, to demonstrate its environment, product and service natures, structural units and their functions. In the meantime, to identify the level of organization efficiency, economical results and tendencies in change. The research has been conducted in order to exhibit: systems and network planning structures which are applied within the organization, to define internal and external factors that affects organization operational efficiency, to evaluate the ways and principles of DHL labour, physical, financial and digital resources planning and their organization methods. It is also has been aimed to represent organization‘s monitoring and controlling schemes of separate processes and projects with regard to company‘s targets, its customers and employees. In the report, it is structurally presented different insights, indicators, tendencies and results about enterprise effectiveness and administration. Moreover, understanding of the strategies impelented, goals that are established in the short or long tems, different perspectives of growth and maintenance, separate resources arrangement and management of overall functions of DHL are clearly provided. 1. DESCRIPTION OF THE ORGANISATION DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the worlds leading postal and logistics Group, Deutsche Post DHL and encompasses four divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. DHL‘s mission and vision In 2009, company laid out goals for the future Strategy 2015, including vision and mission for the company. Its vision emphasizes that organization wants to be The Logistics Company for the World. This goes beyond the simple fact that, as a global company, DHL present in over 220 countries and territories, or that DHL are often the very first logistics company to enter new markets. It also extends beyond unique ability to offer a wide range of logistics solutions, encompassing everything from international express deliveries, to warehousing, to customs brokerage, to freight forwarding – to mention just a few areas in which company are active. DHL‘s vision stresses that it wants to be the logistics provider people turn to – their first choice not only for all their shipping needs, but also as an employee or investor. This is further underlined in DHL‘s mission statement, which has four main elements: 1) We want to simplify the lives of our customers 2) We make our customers, employees and investors more successful 3) We make a positive contribution to the world 4) We always demonstrate respect when achieving our results „We are successful when you areâ€Å" Company strongly believes that pursuing all of these goals is in its interest and in the interest of all of their stakeholders: customers, employees, investors and the planet as a whole. However, organization add value to people’s interaction with themselves, whether with excellent services or products, by engaging its employees and nurturing their talents, or by being a solid, long-term investment on the stock market. And, the company shows concern for its world and its communities with its various corporate responsibility programs under the motto of ‘Living responsibility. ’ A company with a purpose DHL are deeply proud of the contribution it makes in daily work. Everything that is moved from one place to another needs the aid of logistics – but behind this simple truth one finds millions of stories. As the logistics company for the world, it forms the backbone of trade, ensuring that whatever needs to be delivered, gets delivered. A shipment placed in organization‘s trust may include life-saving medicines, or a birthday present from a friend, or hold a company’s entire existence in the form of a prototype. It is not only deliver parcels and packages, and make sure containers arrive at ports: it delivers prosperity, it transports health, it powers growth, it delivers joy. Every day it connects people, improving their lives. DHL Express‘s organization overview and main economic figures Express deliveries worldwide; freight forwarding with planes, trucks, ships and trains; warehousing services that go beyond just storage, but include everything from packaging to repairs; international mail deliveries; customized and specialized shipping. DHL Express transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, and operates the most comprehensive global express network. With a fleet of more than 250 aircraft, DHL Express is also one of the largest air carriers worldwide. Facts and figures: DHL Express Worldwide (2012) Head Office Bonn, Germany Revenue Approx. 12. 8 billion euros Network More than 220 countries and territories served/more than 500 airports served globally Employees Approx. 100,000 Customers Approx. 2. 6 million Aircraft More than 250 dedicated aircraft 1. 1 Organization history and economic development results DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post is the worlds largest logistics company operating around the world. DHL is a world market leader in sea and air mail. Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s. The company was primarily interested in offshore and inter-continental deliveries, but the success of FedEx prompted their own intra-U. S. expansion starting in 1983. DHL aggressively expanded to countries that could not be served by any other delivery service, including the Soviet Union, Eastern Bloc, Iraq, Iran, China, Vietnam and North Korea. In 1998, Deutsche Post began to acquire shares in DHL. It finally reached majority ownership in 2001, and completed the purchase in 2002. Deutsche Post then effectively absorbed DHL into its Express division, while expanding the use of the DHL brand to other Deutsche Post divisions, business units and subsidiaries. Today, DHL Express shares its well-known DHL brand with other Deutsche Post business units, such as DHL Global Forwarding and DHL Supply Chain. The company started expanding their service through the early 1970s, first to the Philippines, then Japan, Hong Kong, Singapore and Australia. For lower-volume routes the company hired couriers on a one-off basis, trading airline tickets for the delivery. This simple expedient repeatedly saved the company many legal hassles in the future, when would-be investigators took them up on the open offer and make a delivery while taking their family on vacation. The first was when the FBI was tipped off about the groups of briefcase-carrying young men making repeated trips to Hawaii, and when they investigated and found nothing amiss, several agents became regular couriers for the company. 1. 2 Nature and types of products (services) and their tendency in change DHL has 5 main divisions: DHL Express, DHL Global Forwarding, DHL Freight, DHL Global Mail, DHL Supply Chain. However, products and services of the company are arranged between these divisions. DHL Express: The Express division transports courier, express and parcel shipments internationally, combining air and ground transport, under the DHL brand. It is divided into business units along regions: Europe, Asia Pacific, Americas, Europe, the Middle East and Africa. DHL offers worldwide services, including deliveries to countries such as Iraq, Afghanistan and Burma. As it is German-owned, DHL is not affected by U. S. embargoes or sanctions and will ship to Cuba and North Korea. However there are strict codes for delivering to North Korea, as the country has shaky relations with the West. The only country currently not being serviced by DHL is Turkmenistan. As DHL is not a US company, it is not allowed to make domestic flights between U. S. airports. DHL contracts these services to other providers. DHL Global Forwarding: Formerly known as DHL Danzas Air Ocean, is a division of Deutsche Post DHL providing air and ocean freight forwarding services. It also plans and undertakes major logistics projects under the brand name DHL Industrial Projects. Together with DHL Freight, it forms Deutsche Posts Freight/Forwarding department. The Forwarding division carries goods by rail, road, air and sea under the DHL brand. DHL Global Forwarding handles global air and ocean freight. DHL Freight: DHL Freight is a division of Deutsche Post DHL providing road and rail freight services across Europe, parts of the Commonwealth of Independent States (CIS), North Africa and the Middle East. Together with DHL Global Forwarding (formerly DHL Danzas), it forms Deutsche Posts Freight/Forwarding business division. It runs a groundbased freight network covering Europe, Russia and traffic into the Middle East. DHL Global Mail: The Mail division delivers approximately 70 million letters in Germany, six days a week and provides mail services including production facilities at central hubs, sales offices and production centers on four continents, as well as direct connections to more than 200 countries. The Mail division inherits most of the traditional mail services formerly offered by the state-owned monopoly, for which it uses the Deutsche Post brand. Its exclusive right to deliver letters under 50 grams in Germany expired on 1 January 2008, following the implementation of European legislation. A number of companies are vying to challenge Deutsche Posts near monopolistic hold on letter deliveries, including Luxembourg-based PIN Group and Dutch-owned TNT Post. As of January 2008, the Mail division is subdivided into the following business units: †¢Mail Communication handles domestic mail service as well as international mail from Germany †¢Press Services handles domestic distribution of print products (newspapers and magazines). †¢Retail Outlets operates domestic retail outlets (post offices), which offer a complete array of letter mail, and parcel. †¢Dialogue Marketing provides services for direct marketing such as market research and address verification. †¢Parcel Germany handles the domestic, non-express parcel service, including the Pack station network. It was changed over to the DHL umbrella brand when it was temporarily assigned to the Express division. †¢Global Mail handles international mail and domestic mail in other countries under the DHL umbrella brand. Deutsche Post offers a service called a Garagenvertrag (literally garage agreement in English) to its German customers. The postman can leave packets and parcels in a specified place (such as the garage, or a neighbors house) if the addressee is not at home to receive them. This on the one hand saves the recipient a trip to the post office to pick up their mail. On the other hand, any item left at the specified place is regarded as â€Å"delivered† and hence not covered by Deutsche Posts insurance anymore. DHL Supply Chain: is a division of Deutsche Post DHL. The SUPPLY CHAIN division comprises two business units – Supply Chain and Williams Lea. In the Supply Chain business, DHL provides contract logistics solutions along the entire supply chain for customers from a wide variety of sectors. Williams Lea is a global provider of business process outsourcing and a specialist in corporate information solutions, the management of companies’ information and communication processes. In Canadian and USA markets DHL Supply Chain operates under the name Exel. DHL Supply Chain has around 130,000 employees and is headquartered in Bonn, Germany. Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with both standardized products as well as solutions ranging from dialogue marketing to industrial supply chains. Deutsche Post DHL has about 470,000 employees in more than 220 countries and territories. The Supply Chain/Corporate Information Solutions provides contract logistics and corporate information solutions tailor-made for customers. It consists of two main business units: †¢DHL Supply Chain provides warehousing and warehouse transport services as well as value-added services for customers. †¢Corporate Information Solutions handles documents (collection, digitalisation, printing, storage, archival) of all types. 1. 3. Structural departments of the organisation, their types and functions Four operating divisions The Group is organised into four operating divisions, each of which is under the control of its own divisional headquarters and is subdivided into business units for reporting purposes. The company are the only provider of universal postal services in Germany. In its MAIL division, company delivers domestic and international mail and parcels and specializing in dialogue marketing, nationwide press distribution services and all the electronic services associated with mail delivery. Furthermore, with its E-Postbrief product, company are the first in the market to offer secure, user-identified written communication on the internet. EXPRESS division offers courier and express services to business customers and consumers in more than 220 countries and territories, the most comprehensive network in the world. GLOBAL FORWARDING, FREIGHT division handles the carriage of goods by rail, road, air and sea. Comany are the world’s number one air freight operator, number two ocean freight operator and one of the leading overland freight forwarders in Europe. SUPPLY CHAIN division is the global market leader in contract logistics, providing warehousing, managed transport and value-added services at every link in the supply chain for customers in a variety of industries. It also offers solutions for corporate information and communications management tailored precisely to the needs of our customers. The company consolidate the internal services that support the entire Group, including Finance, IT and Procurement, in our Global Business Services. This allows to make even more efficient use of organization resources whilst reacting flexibly to the rapidly changing demands of its business and its customers. Group management functions are centralised in the Corporate Center. Organisational structure of Deutsche Post DHL CORPORATE CENTER (CEO’S BOARD DEPARTMENT, FINANCE AND PERSONNEL) MAIL EXPRESS GLOBAL FORWARDING, FREIGHT SUPPLY CHAIN Mail Communication Dialogue Marketing Press Services Value-Added Services Parcel Germany Retail Outlets Global Mail Pension Service Europe Americas Asia Pacific EEMEA (Eastern Europe, the Middle East and Africa) Global Forwarding Freight Supply Chain Williams Lea 1. 4 Organization of the technical level of investment in innovation and economic efficiency Solutions Innovation (SI) Logistics of Tomorrow. The department of Solutions Innovation is part of the DHL Customer Solutions Innovation organization. Emphasis placed on the development and marketing of industry tailored solutions designed to simplify the lives of DHL customers. Solutions Innovation performs research on tomorrow’s logistics solutions and works with the various DHL units to develop solutions from start to finish from the initial concept to market readiness. Focusing on innovation projects and demonstrating DHL’s innovation capability while driving innovation excellence across the company are key tasks of SI. The Innovation projects are either Product Development based, with the aim of delivering new short-term solutions and services to the current needs of customers, or Research Development (RD) based. RD projects focus on emerging trends within the industry, to develop advanced solutions to pre-emptively tackle future challenges. Additionally company concentrates on Thought Leadership topics here as it has a big interest in the world. Based at the Innovation Campus in Troisdorf, the innovation team incorporates new technologies for future projects and combines existing approaches and solutions to utilize them more effectively in the marketplace. Solutions Innovation aims to harness the potential of Innovation at DHL and offer cross-divisional, integrated solutions to customers worldwide. Discovering Trends for Tomorrows Logistics. Research Development is the central team of the Group for identifying future customer and sector challenges. Compared to Product Development it takes on a long term focus. With the help of applied research, it designs prototypes, pilots and protects the next generation of products and solutions. By that the base for sustainable product development is built and DHL’s thought leader status in logistics is protected. For DHL, thought leadership is an essential component of being prepared for the future. By understanding and evaluating trends and early indicators it helps to develop innovative projects that have a real impact on our growth and competitiveness. To secure this position Corporate Patent Management is another part of the team dealing with all patent applications for DPDHL worldwide. On the pages below you can find out more about the Research Development projects currently being undertaken by Solutions Innovation. Tailor-made Solutions for our Customers. The main aim of company Product Development projects is to create solutions which can be deployed within business units across multiple sectors. Here, innovations arise from the direct needs of customers and are led by a team of experts from SI through the entire process, from the initial idea right up to the final product launch in a maximum of 2 years. By that Solutions Innovation not only generates value-added services for customers but also makes sure that daily business is kept up to date with the logistics industry. Find out how use RFID technology to track the goods of customers along the entire supply chain. See how the SmartTruck uses the latest navigation systems to enable automated route planning for its couriers. Discover the SmartSensor that allows to check on the condition of goods anytime, anywhere. DHL Thought Leader in Logistics. Innovation Excellence is an important part of Solutions Innovation that fosters the Innovation Capability of DHL. Three steps are necessary to reach this objective. The first one is to raise the awareness for the topic of innovation. Not just for the group but also for the logistics industry and customers. This is why we host the DHL Innovation Day, an event to increase the understanding of its customers for the challenges of the future in all kinds of fields, but for logistics in particular. Company also make logistics tangible with its Showroom. There organization present the ideas, concepts and projects of DHL and Solutions Innovation to sensitize visitors for the topic. The next step is to develop new value for the group and customers. This happens in tailored Innovation Workshops, in which best practice of innovation methods is used to understand the needs of customers and to react to them in a sufficient way. The last step is to implement or adjust the services that are created by the Innovation Workshops into daily business. This process is accompanied by the organization all along the way. 2. ACTIVITY ANALYSIS OF THE ORGANISATION AND THE INCREASE OF ITS COMPETITIVENESS 2. 1 The planning system applied in the organisation (Systematic logistics links) Logistics networks determine the geographic and logical distribution and networking of transportation, transshipment and warehousing processes as well as the related information processes. Companies choose the network structure that optimally suits their needs in terms of effectiveness and costs. In the process, they also make fundamental decisions that have a large number of secondary and operational effects. Basic structures of logistics systems Basic structures of logistics networks The logistics chain between procurement and the sales market can be illustrated graphically as a network. The transport, handling and warehousing processes related to the movement and storage of goods and the associated information processes are implemented through this network. The chart above illustrates the basic structures of such logistics systems. The logistics network strategy helps shape the basic structure of the logistics system and the related logistics capacity for the logistics processes. One-stage system In a one-stage system, the movement and storage involve a direct flow of goods between the supply point, or source, and the receiving point, or destination. In this system, the goods are made available at the supplier site and used at the receiving point. The strength of the one-stage system is that the flow of goods is not interrupted. No other warehousing and transport processes are required to send the goods in another direction. Multi-stage system In a multi-stage system, the movement and storage involve an indirect flow of goods between the supply and receiving points. The flow of goods is interrupted at one or more stages. Here, additional storage or transport processes are performed. The objective of this work is to separate or consolidate the flow of goods. Breakbulk point: Large quantities of goods from the supply point arrive at the â€Å"breakbulk point,† and small quantities of them leave it bound for various receiving points. Consolidation point: The interruption point in a multi-stage system can be a â€Å"consolidation point,† where the goods are consolidated, collect or sorted. Combined system: In combined systems, direct and indirect flows of goods can co-exist. 2. 2 Organization of external relations and their impact on the operational efficiency The corporate and economic environment has changed considerably in recent years. Many factors have had an impact on DHL‘s mail and logistics business. As part of our Strategy 2015, company systematically and continuously review the key factors affecting its business. Company continues to believe that its business is substantially impacted by four long-term trends: 1) Globalisation. Growth in the logistics industry will continue to outpace the growth of national economies in the future. Trade flows and volume to and from Asia as well as within Asia are seeing further sharp increases, as are those in other emerging regions, such as South America and the Middle East. DHL divisions are in a better position than most in these regions as well as in Europe and North America. Hardly any other company in the industry offers integrated logistics solutions for all means of transport and in all parts of the world as we do. 2) Outsourcing. In times of economic difficulty, companies feel increased pressure to reduce costs and streamline business processes. Activities that are not considered part of the core business are being outsourced to a greater extent. In addition, supply chains are becoming more complex and are being placed increasingly on an international footing. This makes them more susceptible to potential disturbances as this past year has again demonstrated. Accordingly, customers are demanding integrated solutions that provide a comprehensive range of services and modes of transport and which protect their supply chains. Copmany benefits from this trend due to its leading positions in the express, freight forwarding and contract logistics markets. 3) Digitalisation. The internet continues to fundamentally change the way in which information is exchanged. Physical communication channels are being replaced increasingly by electronic communication, which is leading to a decline in volumes and revenues in the traditional mail business in particular. On the other hand, the internet brings dealers and customers closer together and creates new demand for the transport of goods, advertising materials and contract documents. Demand for secure, confidential and reliable electronic communication is growing on the virtual market. Company have responded by launching the E-Postbrief product. Furthermore, it is expect to be able to take advantage of increasing digitalisation in other businesses. 4) Climate change. The past year again demonstrated that the heightened awareness of the environment and climate considerably impacts the logistics industry. In all of organization divisions, an ever-increasing number of customers are asking for climate-neutral products. As the world’s leading logistics company, it goes without saying that we shall play part in reducing carbon emissions. Company offers to its customers an extensive range of energy-saving transport options and climate-neutral products and have set an ambitious climate protection goal. 2. 3. PLANNING OF SEPARATE RESOURCES AND ORGANISATION OF THE ACTIVITY. 2. 3. 1. Planning of sales and manufacture (services) and its arrangement. DHL Express has very active sales and marketing organization that help to present DHLs brand and build image of quality. It also works on expanding companys presence into emerging markets. Asset of a company lays in well-established and well-managed brand especially in the service sector. Good brand also gives a competitive advantage in the labor market. It is important to show the company as an attractive employer to get highly skilled and committed employees. DHL uses modern tools for marketing. As an example can serve an online career portal used as a recruiting tool. DHL also reworked its corporate design and every service employee wears uniform clothing. Employees are educated about their company through Brand manuals. There is multi-lingual internet platform for DHL employees to get consistent information and be aware of the brand image. Customer retention, customer loyalty and brand recognition are amongst the benchmarks that DHL values to reach success. These innovative programs that DHL is running are expensive for the company. They know that the benefit will not come in short-term. Brand awareness and trust cannot be gained in short-time. However, if it is gained it could have long-lasting. Customer support and customer service is very important in logistics industry because one of the most important factors is customer satisfaction. Therefore, DHL Express regularly holds customer satisfaction surveys because they help to identify problem of substitute products, help to answer what substitute products customers consider, make better position in the market and among customers, uncover customers perceptions, improve customer loyalty and make product improvements. DHL Express knows that loyalty of the customers increase with satisfaction and if customer gets better value or benefit for the same price it could mean lower profit for the company but it is worth it in long-run. Research Development and Marketing Sales organizations have their significant role in After sales. 2. 3. 2. The main resources used, their planning and stocking Efficient management of information and goods Enterprise resource planning ERP is a description of systems that employ innovative information technology to manage all sorts of areas in companies. Major corporations, in particular, could hardly function without tailor-made ERP software. One component of ERP can be a warehouse management system (WMS). With its assistance, precise warehouse management can be conducted even in the most complex storage and distribution systems. As a result, inventory monitoring can be improved and the entire supply chain can be designed more efficiently. Physical goods movement and information flow in the ERP system The characteristics and application areas of ERP systems One elementary factor in optimizing a company’s important core business processes is the fast and precise retrieval, integration and collection of information. Enterprise resource planning ERP is a system that uses modern information technology to manage the functions of various company divisions and to create transparency in the process. Through the use of ERP and, as a result, a single data model for all company-relevant information significant amounts of internal integration can be achieved. This is an important benefit especially for international companies. But small and mid-sized companies can profit from tailor-made ERP solutions as well. For the entire supply chain Supply chain, an ERP system with a shared data model is a desirable solution but the implementation of it is extremely complex. The trend toward outsourcing Outsourcing is also raising the system’s cost because the number of companies in the supply chain continues to expand. Advanced planning systems Advanced planning system (APS) represent an extension of the ERP in terms of relationships with other companies. These systems represent complex logistics structures and processes in a supply chain Supply chain , and facilitate fast responses and optimal inventories and capacities. For this purpose, APS uses data managed by ERP systems. In the automotive industry, for instance, the supply chain can be mapped all the way to the pre-suppliers of a system supplier. As a result, critical paths can be recognized and supply squeezes prevented at an early point in time. Efficient storage administration through warehouse management systems Warehouse management systems (WMS) represent a further evolutionary step from the inventory management systems (IMS) used in the 1980s and early 1990s. The traditional IMS only enabled stored items and storage positions to be administered and conveying systems to be managed. But today’s WMS can do much more. Among other things, they permit numerous important indicators to be monitored and develop multifaceted strategies for optimizing the systems in use from these indicators. As a result, complex storage and distribution systems can be easily managed, monitored and optimized. A traditional IMS was generally used as a â€Å"black-box system† that was separated from the central company software. In contrast, the WMS began to be increasingly networked and integrated into the ERP Enterprise resource planning at the end of the 1990s. As modular software, the WMS offers a scalable functional range within the framework of the ERP: The core functions of a WMS support the basic processes in every company’s warehouse area: e. g. , receiving, storage, warehouse management, picking Picking , retrieval, shipping, inventory and forms management. The expanded functions of a WMS include batch/serial number management, management of empty bottles and returns. Additional modules offer connections to self-contained software packages like RFID Radio frequency identification software or pick-by-voice Pick-by-voice /pick-by-light Pick-by-light systems. One other important function is support that is provided to the management of linked storage facilities. As a result, the inventories of several warehouses can be balanced with one another or particularly high-quality items can be distributed only upon notification from centrally located warehouses. 2. 3. 3. Labour resources, their qualitative and quantitative need, applied types of payroll. A large part of how organization work revolves around the people who ultimately power its supply chain. Labour represents 30 percent of typical distribution costs in India. Whilst these labour costs may be proportionally less than more mature markets around the world, company still provide the same training and support to ensure they have the right skills and motivation to deliver world-class service and performance. A systematic approach: Flexible Resources In situations where company handles products, workforce is experienced and trained to respond to new challenges. It has the right mix of employees to cater to sectors such as Retail, Supply Parts Logistics, Health, Automotive, Technology and Consumer Goods. Organization‘s scale allows to bring qualified resources to the task just when clients need them most. Even its infrastructure is engineered to be more efficient many of its facilities are close to transportation hubs and share pre-trained resources for temporary or start-up needs. Motivated Teams Helping to its people work smarter pays dividends for everyone. Company is able to deliver more volume to its customers and reduce costs. Company